Privacy Policy.

For clarity and transparency, here are the key terms used throughout this Privacy Policy:

When you use SearchSpot, we may ask you to provide certain personally identifiable information:

• Account Information: First name, last name, email address, and password
• Profile Information: Company name, job title, phone number, and professional details
• Payment Information: Billing address and payment method details (processed securely through our payment processors)
• Prospect Data: Information you enter about your prospects and clients for relationship management
• Voice Data: Audio recordings and transcriptions when you use the Voice Notes feature
• Card Scan Data: Images of business cards you photograph using the Scan & Connect feature
• Communication Data: Information you provide when contacting our support team

We automatically collect certain information when you access our Service:

• Device Information: IP address, browser type and version, operating system
• Service Usage: Pages visited, features used, time and date of visits, click patterns
• Mobile Data: Mobile device type, unique device ID, mobile operating system
• Location Data: General geographic location based on IP address

SearchSpot uses your Personal Data for the following legitimate business purposes:

• Service Delivery: To provide, maintain, and improve our Relationship Intelligence CRM platform
• AI Features: To power AI script generation, gift matching, icebreaker generation, and Relationship Autopilot features using the prospect data you provide
• Account Management: To manage your account registration and provide access to Service features
• Notifications: To send Morning Briefing emails, reminder notifications, and Playbook alerts
• Customer Communication: To contact you regarding updates, service information, and customer support
• Service Improvement: To analyze usage patterns and improve functionality and user experience
• Marketing: To provide you with news, special offers, and information about our services (you may opt out at any time)
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Fraud Prevention: To detect, prevent, and address technical issues and fraudulent activity

We work with trusted third-party service providers who help us deliver our Service:

• Cloud Infrastructure: Supabase for database hosting and authentication
• AI Services: Anthropic for AI-powered script generation and features
• Physical Mail: PostGrid for postcard printing and delivery
• Branded Gifts: Printify for gift fulfillment and shipping
• Payment Processors: To process transactions securely
• Email Services: To send Service-related communications and Morning Briefings
• Analytics Services: To understand Service usage and improve user experience

If Triangle Merchant Services LLC is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that transaction. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

We may disclose your Personal Data if required by law or in response to valid requests by public authorities. We may also disclose your information to comply with a legal obligation, protect our rights, prevent wrongdoing, or protect the safety of users or the public.

SearchSpot retains your Personal Data only as long as necessary:

• Active Accounts: We retain your account and prospect data as long as your account remains active
• Legal Compliance: We retain certain data to comply with legal obligations such as tax and accounting requirements (typically 7 years)
• Cancelled Accounts: Your data remains accessible for export after cancellation. When you request account deletion, we remove your Personal Data within 30 days, except where retention is required by law
• Voice Notes: Audio files are stored in our secure cloud storage and deleted when you delete them or when your account is deleted
• Card Scan Images: Business card images are stored only if you choose to save them and are deleted with your account

The security of your Personal Data is a top priority. We implement industry-standard security measures:

• Encryption: SSL/TLS encryption for all data transmission and encryption of sensitive data at rest
• Row-Level Security: Database-level access controls ensuring only you can access your prospect data
• Access Controls: Limited access to Personal Data to authorized personnel only
• Secure Infrastructure: Hosted on Supabase with enterprise-grade security, firewalls, and monitoring
• Authentication: Secure authentication with encrypted password storage
• Incident Response: We maintain an incident response plan and will notify you of any breaches as required by law

You have important rights regarding your Personal Data:

• Right to Access: Request a copy of the Personal Data we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request deletion of your Personal Data (subject to legal limitations)
• Right to Data Portability: Export all your data as CSV anytime from the Settings page
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Object: Object to certain types of processing such as direct marketing
• Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond within 30 days.

SearchSpot uses cookies and similar tracking technologies to enhance your experience:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies and delete cookies that have been set. Note that disabling cookies may limit your ability to use certain features.

SearchSpot services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from anyone under 18 years of age. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately and we will take steps to remove that information.

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer Personal Data to the United States and process it there. Your consent to this Privacy Policy represents your agreement to that transfer. We take all reasonable steps to ensure your data is treated securely.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date, post the new policy on this page, and notify you via email for material changes. We encourage you to review this Privacy Policy periodically.

Our Service may contain links to third-party websites not operated by SearchSpot, including Printify product pages, PostGrid integrations, and social media platforms. We have no control over and assume no responsibility for the content or privacy practices of these sites. We encourage you to review the privacy policy of every external site you visit.